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Why was my payment not accepted?

Most payments fail because there are insufficient funds in the nominated account. We attempt to take payment 5 days in a row...

Do I need to re-order each month?

No. Once you’ve signed up and given us your dates, we will automatically take payment on the day of dispatch – approximately...

How long do refunds take to process?

Occasionally we do offer refunds. If you’ve been offered one, please note that it takes 3-5 days to clear into your...

When will my credit card be charged?

Your card will be charged each month as soon as your Pink Parcel is...

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